cancellation policy

Why is a cancellation policy in place?

Person Centred Psychology & Allied Health is committed to providing the highest quality of care to everyone involved in our practice. This means we take care of our clients, those waiting to become clients on our waitlist, and our team of psychologists & dieticians. 

All of our policies are oriented around a synergy of needs. We firmly believe that by taking exceptional care of our clinicians they will be in the best position to take exceptional care of you. And if you and the practitioners working in our South Melbourne practice are cared for, the business remains resilient to continue its care of our local community.

Our commitment to you, the client, is that our psychologists & dieticians provide up to date, evidence based treatment. The number of clients your practitioner cares for at any one time is limited and additional time and space is allocated in your practitioner’s diary, allowing them to be prepared and present for your appointments.

Our cancellation policy is designed to dissuade clinicians from booking too many clients, and clients from booking appointments they are unable to commit to regularly attending. If you find yourself regularly tempted to cancel your appointments we suggest discussing this with your clinician so that you can together understand what is contributing to this. There may be an opportunity to celebrate having achieved your goals together and plan to collaboratively end therapy. We love feedback and encourage you to let us know if there is something that you would like to be different in the care you are receiving to support your appointments being helpful for you.

When will a fee be charged?

• Cancellation or reschedule within 24-48 hours of your appointment time will incur 50% of the appointment fee.

• Cancellation or reschedule within 24 hours of your appointment time will incur the full appointment fee.

• Failure to attend an appointment will incur the full appointment fee.

If attending via Telehealth or phone consultation, your psychologist will allow 15 minutes for you to join the conversation or contact our team. If you fail to arrive in this time, the appointment will be missed.

These fees are not eligible for a Medicare rebate.

When will a fee be waived?

In exceptional circumstances this fee may be waived. Please discuss the reasons with your practitioner or reception.

How is a fee settled?

The fee will be settled at the time of cancellation or failure to attend using a secure Pin Payment system. Please speak to reception if you wish to use a different payment method. Invoices not settled by the above means are required to be paid within 48 hours of time of issue.  

If you have any questions or queries regarding this policy, please speak with your practitioner reception. Thank you.